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In the case of a Contract for the purchase of Products and Services concluded by a Consumer Customer, the latter will have the right to withdraw from the same Contract, pursuant to and for the purposes of article 52 et seq. of the Consumer Code, without any penalty and without specifying the reason.
The decision to exercise the right of withdrawal must be communicated by the Consumer Customer within 14 calendar days of receipt of the Product.
Within the aforementioned period of 14 days, the Consumer Customer must communicate his intention to withdraw from the contract in one of the following ways:

Sending the standard form compliant with annex B of Legislative Decree 21/2014 available at this link in pdf version, by registered letter with acknowledgment of receipt at the address:

Lullaby for dream
via Roma 6/2
33052 Cervignano del Friuli
Udine
Italy

or
By email attaching the standard form compliant with annex B of Legislative Decree 21/2014 through link https://www.rasoline.com/it/contact us

The notice of withdrawal must specify the intention to withdraw from the purchase (it is not necessary to specify the reasons) and the Product or Products for which you intend to exercise the right of withdrawal, attaching a copy of the documentation proving the purchase.

Lullaby for dream communicates to the Consumer Customer without delay an acknowledgment of receipt, via e-mail to the e-mail address communicated during the purchase procedure on the Site, of the withdrawal exercised.

In accordance with the provisions of article 59, lett. c) and d) of the Consumer Code, the Consumer Customer cannot exercise the right of withdrawal for Products made to measure or clearly personalized or which risk deteriorating or altering rapidly.

The Products for which the right of withdrawal is exercised must be returned within fourteen days from the day on which the Consumer Customer communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without no lack.

Regarding the state of the goods, they must be in a normal state of conservation. The consumer is only liable for the decrease in value resulting from manipulation other than the "normal" one and necessary to verify the nature, characteristics and functioning of the goods.

The only costs payable by the Consumer Customer for exercising the right of withdrawal are the direct costs of returning the goods, as required by Article 57, paragraph 1, of the Consumer Code.

Once the withdrawal request has been received, Lullaby for dream will refund the entire amount paid by the Consumer Customer within fourteen days from the date on which the Consumer Customer exercised the right of withdrawal, by crediting the current account used at the time. purchase. Lullaby for dream reserves the right to withhold the refund until it has received the Products subject to the right of withdrawal, or until the Consumer Customer has demonstrated that he has returned the goods, depending on which situation occurs first.

If, however, the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the Consumer Customer will not be entitled to a refund of the sums already paid. In this case, the Consumer Customer may re-obtain, at his own expense, the Product in the state in which it was returned to Lullaby for dream. Otherwise, Lullaby for dream may retain the returned Products, in addition to all the sums already paid by the Consumer Customer for the relative purchase. Shipping and transport costs are charged to the customer.

Exclusion of the right of withdrawal

The right of withdrawal is excluded and, therefore, the preceding paragraphs do not apply with regard to contracts concluded with customers with VAT number.